Terms and Conditions

Introduction and Acceptance of Terms

Welcome to CADENAX. These Terms and Conditions ("Terms") govern your access to and use of our coffee and cacao business management platform, including our website, applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Service Description and Scope

CADENAX provides a comprehensive business management platform specifically designed for coffee and cacao import/export businesses. Our Service includes:

• Inventory management and tracking
• Order processing and management
• Reservation and allocation systems
• Contract management tools
• Supply chain tracking capabilities
• Analytics and reporting features

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without liability.

User Accounts and Registration

To access certain features of the Service, you must register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You may not share your account credentials with others or allow others to access your account. You are solely responsible for any and all activities conducted through your account.

User Responsibilities and Acceptable Use

When using our Service, you agree to comply with all applicable laws and regulations. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction or internationally
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users
• Use the Service to send spam or unsolicited communications

We reserve the right to investigate and take appropriate action against anyone who violates these Terms, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

Intellectual Property Rights

The Service and its original content, features, and functionality are owned by CADENAX and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our Rights

All rights, title, and interest in and to the Service, including all software, technology, designs, trademarks, and documentation, remain the exclusive property of CADENAX. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

Your Rights

You retain all ownership rights to the content and data you upload to the Service, including your business data, inventory information, orders, and contracts. By using the Service, you grant us a limited license to use, store, and process your content solely for the purpose of providing the Service to you.

Subscription and Payment Terms

Access to certain features of the Service may require payment of fees. By subscribing to a paid plan, you agree to:

• Pay all applicable fees as described at the time of purchase
• Provide accurate and complete billing information
• Authorize us to charge your payment method on a recurring basis
• Pay all taxes associated with your use of the Service

Billing and Renewals

Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). Your subscription will automatically renew unless you cancel before the renewal date. We reserve the right to change our fees with advance notice.

Refunds

Refund policies will be communicated at the time of purchase. Generally, fees are non-refundable except as required by law or as explicitly stated in your subscription agreement.

Data Ownership and Usage

You retain full ownership of all data and content you submit to the Service. We do not claim any ownership rights to your business data, inventory information, customer data, or any other content you upload.

We will only use your data to provide and improve the Service, as described in our Privacy Policy. You are responsible for maintaining backups of your data and for ensuring that you have the necessary rights to any data you upload to the Service.

Upon termination of your account, you may request export of your data. We will retain your data for a reasonable period to allow for export, after which it may be deleted in accordance with our data retention policies.

Service Availability and Modifications

We strive to provide reliable and consistent access to our Service. However, we do not guarantee that the Service will be available at all times or that it will be error-free. The Service may experience downtime due to:

• Scheduled maintenance and updates
• Emergency maintenance or repairs
• Technical difficulties or system failures
• Events beyond our reasonable control

We reserve the right to modify, update, or discontinue any aspect of the Service at any time. We will make reasonable efforts to notify users of significant changes, but we are not obligated to do so.

Limitation of Liability

To the maximum extent permitted by law, CADENAX and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Loss of goodwill or reputation
• Any other intangible losses

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Warranty Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR AVAILABILITY
• FREEDOM FROM ERRORS OR DEFECTS

We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free. You use the Service at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless CADENAX and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content or data you submit to the Service

Termination and Suspension

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, for any reason including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Harmful conduct toward other users or our Service
• At our sole discretion for any reason

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Service will immediately cease, and we may delete your account and data in accordance with our data retention policies.

Termination does not relieve you of any obligations to pay fees accrued before termination.

Dispute Resolution

If you have any dispute with us, you agree to first contact us and attempt to resolve the dispute informally by sending written notice to the contact information provided below. We will attempt to resolve the dispute through good-faith negotiation.

If we are unable to resolve the dispute within thirty (30) days, either party may pursue formal dispute resolution. The specific process for formal dispute resolution will be governed by the laws of the jurisdiction specified in the "Governing Law" section.

Governing Law

These Terms shall be governed by and construed in accordance with applicable international commercial law principles and best practices. Any legal action or proceeding arising under these Terms will be brought exclusively in courts of competent jurisdiction, and the parties consent to personal jurisdiction in such courts.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and CADENAX regarding the Service.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms at any time without restriction.

Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice on our Service prior to the changes taking effect.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service.

We encourage you to review these Terms periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us:

We will make every effort to respond to your inquiry promptly and address any concerns you may have.