Privacy Policy

Introduction

Welcome to CADENAX. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coffee and cacao business management platform.

By accessing or using CADENAX, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, business type, role)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and correspondence with us

Usage Information

We automatically collect certain information about your device and how you interact with our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features accessed, time spent on platform)
• Log data (access times, error logs, system activity)
• Analytics data to improve our services and user experience

Business Data

When using our platform, you may input business-related information including inventory data, order details, contracts, and other operational data. This information is stored securely and used solely to provide our services to you.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your transactions and manage your account
• To communicate with you about updates, features, and support
• To send you administrative information and service notifications
• To analyze usage patterns and optimize platform performance
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our terms of service
• To personalize your experience and provide relevant features

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services.

Types of Cookies We Use

• Essential Cookies: Required for authentication, security, and basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform to improve performance
• Preference Cookies: Remember your settings and preferences for a better experience

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

Third-Party Services

We work with trusted third-party service providers to help us deliver and improve our services. These providers may have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Categories of Third-Party Services

• Hosting and Infrastructure: Cloud hosting providers for secure data storage and platform availability
• Analytics Services: Tools to analyze usage patterns and improve user experience
• Payment Processors: Secure payment gateways for transaction processing
• Email Services: Email delivery and communication platforms
• Customer Support: Tools to provide customer service and technical support

We carefully vet all third-party providers and ensure they maintain appropriate security standards and privacy practices.

Data Security and Storage

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection and privacy

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable efforts to safeguard your data.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation on how we process your information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will make every effort to respond to your inquiry promptly and address any concerns you may have.